Hi, I’m Steve Hohman. Early in my theater career, I took a five-year detour as an auto insurance claims adjuster. Faced with upset customers and no training, I initially mimicked colleagues who argued until customers gave up. But my blood pressure and unresolved claims piled up. Then, I turned to tools from theater—active listening and "yes, and"—shifting focus to the customer. The results were transformative: claims were resolved, and customers became cooperative.
Later, working with Roger Dodd, co-author of Cross-Examination: Science and Techniques, I realized I’d been using constructive cross-examination all along. Since 2022, we’ve consulted on cases resulting in over $38 million in awards and a full acquittal, eliminating a 100-year prison sentence. We’ve been cross-examined over 1,500 times by attorneys across 30 states, Canada, and the UK—as much as any expert witness. The difference? We use our powers for good.
Now, on our podcast Cross Lab, we bring these experiences and accomplishments to you, offering valuable insights and tools you can use to elevate your own legal practice.
